This Privacy Policy describes how Atria Form ("the Studio", "we", "us") collects, uses, and manages personal information when you visit this website or make an enquiry about our interior design services. We take your privacy seriously and handle your information with care.
This policy is written in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using this website or submitting an enquiry, you acknowledge that you have read and understood how we handle personal data as set out below.
1. Who We Are
Atria Form is an interior design studio based at Pavilion KL, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. We offer retail brief and customer-flow studies, showroom design and visualisation, and build-phase oversight for retail fit-outs. Our studio contact email is info@{{DOMAIN}}.
2. Information We Collect
We collect personal information in the following ways:
- Enquiry forms: When you submit an enquiry through this website, we collect your name, email address, phone number (if provided), and the content of your message.
- Direct correspondence: If you contact us by email or phone, we retain records of that communication for the purposes of responding and managing the relationship.
- Website usage data: If analytics cookies are accepted, we collect aggregated and anonymised data about how visitors use this website, including pages visited and approximate geographic location. This data does not identify individual visitors.
- Cookies: See our Cookie Policy for a full description of what cookies we use and why.
We do not collect sensitive personal data such as health information, financial account details, or identification documents through this website.
3. How We Use Your Information
We use the personal information you provide for the following purposes:
- Responding to your enquiries and discussing project scope with you.
- Preparing and sending proposals, fee schedules, or project documentation where a project is under discussion.
- Sending occasional updates about our studio, if you have indicated that you are comfortable receiving these.
- Improving the content and structure of this website through anonymised usage analysis.
- Meeting any legal obligations that apply to our studio's operations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Legal Basis for Processing
Under Malaysia's Personal Data Protection Act 2010, we process your personal data on the following bases:
- Your consent: Where you have submitted an enquiry form or agreed to receive communications from us.
- Contractual necessity: Where processing is required to prepare or carry out a service engagement you have entered into or are considering.
- Legitimate interest: Where we have a reasonable business interest in processing your data — for example, to improve our website — and that interest does not override your rights.
- Legal obligation: Where we are required to retain records to comply with applicable law.
5. How We Store and Protect Your Data
Personal data submitted through this website is stored on secure servers. Access is limited to authorised members of the Atria Form team who need it to respond to enquiries or manage project relationships. We use reasonable technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure.
While we take appropriate precautions, no internet transmission or electronic storage is entirely secure. We encourage you not to share sensitive financial or identification information through web forms.
6. Retention
We retain enquiry records and project correspondence for up to five years from the date of last contact, unless a longer retention period is required for a specific legal or contractual reason. Website analytics data is retained in aggregated form only and does not identify individuals.
If you ask us to delete your personal data, we will do so where we are not legally required to retain it, within a reasonable period of receiving your request.
7. Sharing with Third Parties
We do not share your personal information with third parties except in the following limited circumstances:
- Service providers: We may share data with technology providers who support our website infrastructure or email systems, operating under data processing agreements that restrict their use of your data.
- Analytics platforms: Where analytics cookies are accepted, anonymised usage data is shared with the relevant analytics provider. This data does not identify individual visitors.
- Legal requirement: We may disclose information where required to do so by Malaysian law or by a legitimate authority.
- Professional advisers: In the course of managing our business, we may share limited data with accountants or legal advisers, under obligations of confidentiality.
8. Your Rights
Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to personal data we hold about you:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may ask us to correct inaccurate or outdated personal data.
- Withdrawal of consent: Where we rely on your consent to process your data, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing already carried out.
- Objection: You may object to certain types of processing where our basis is legitimate interest.
To exercise any of these rights, please contact us at info@{{DOMAIN}}. We will respond within a reasonable period and in accordance with applicable law.
9. Cookies
We use cookies on this website. A detailed description of the cookies we use, their purpose, and how to manage them is provided in our Cookie Policy.
10. Links to Other Websites
This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before submitting any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. Where changes are material, we will make reasonable efforts to draw them to your attention.
12. Contact
If you have any questions about this Privacy Policy or how we handle your personal data, you are welcome to contact us:
- Email: info@{{DOMAIN}}
- Phone: +60 3-2148 6927
- Address: Atria Form, Pavilion KL, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia